Shipping
What are your delivery times?
Our Delivery times are Monday-Friday. Our team is hard at work to ensure your order arrives on time. We do our best to process purchases placed during normal business hours within 1-3 business days. Please note we DO NOT process orders over the weekend and holidays. Orders placed by 12pm are treated as if they came in the next business day.
How much will shipping cost?
We got you covered. Shipping is on us. Enjoy complimentary shipping on all U.S. orders.
Do you provide worldwide shipping?
At the moment we do not offer worldwide shipping. However, occasionally with enough notice, we will work to accommodate approved shipping requests outside of the US.
My Order
How can I cancel my order?
We aim to process orders as quickly as possible. As a result, once orders have been processed, we cannot modify your order. If you would like to modify your order, you can purchase the item you would like with the updated details, and once you receive your already processed order, simply return it. For additional questions here, please email us at help@zepyure.com.
What if I receive the wrong product?
Should you receive the wrong product, please contact us at help@zepyure.com and our team will work with you to ensure you recieve the correct item.
Do you offer exchanges for faulty items?
If you find anything wrong with your item, please contact us at help@zepyure.com and our team will work with you to ensure you receive the correct item.
Product
How do I return my product?
All shipping boxes come with a prepaid shipping label. Please see the return policy.
How do I care for my product?
When not in use, store sneakers in the provided dustbag to help keep the leather rejuvenated. Our leathers are meant to age naturally over time, creating an authentic and timeless look.
Do you offer extended warranties?
At the moment there are no extended warranties.
